Last updated: April 2026  ·  Version 1.0

About Rendevy

Rendevy is a UAE-based Software-as-a-Service (SaaS) platform that provides AI-powered appointment booking and management services. Rendevy enables businesses — including clinics, salons, wellness centres, gyms, and any appointment-driven business — to offer WhatsApp-based automated booking to their clients.

These Terms of Service ("Terms") govern your use of the Rendevy platform, including the WhatsApp chatbot, the web administration panel, and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Acceptance of Terms

Business customers

By signing up for a Rendevy account and onboarding your business, you (and the legal entity you represent) accept these Terms, our Privacy Policy, and any Data Processing Agreement entered into with Rendevy.

WhatsApp end users (clients / patients)

When an end user first interacts with a Rendevy-powered WhatsApp chatbot, they are presented with a consent request. By replying YES to that message, the end user confirms their acceptance of these Terms and the Privacy Policy. Reply STOP at any time to withdraw consent and unsubscribe from all WhatsApp communications.

Service Description

The Rendevy platform provides:

• WhatsApp booking chatbot — an AI-powered conversational interface allowing end users to book, check, cancel, and manage appointments via WhatsApp
• Voice call integration — AI-powered inbound and outbound voice appointment reminders via phone call
• Web administration panel — a browser-based dashboard for business staff to manage locations, staff schedules, client records, and appointments
• Notification system — automated appointment reminders sent via WhatsApp and email
• Reporting and analytics — aggregated usage statistics and appointment summaries

The Service is provided on a subscription basis. Subscription tiers, features, and pricing are described at rendevy.app/pricing.

Rendevy reserves the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

Business Customer Obligations

As a Rendevy business customer, you agree to:

Data accuracy

• Ensure that all information you input into the platform (locations, staff schedules, services) is accurate and up to date
• Notify Rendevy promptly of any changes that affect the Service

Lawful data processing

• Have a lawful basis under UAE PDPL and applicable laws for introducing your clients' personal data into the Rendevy platform
• Ensure your clients are informed that their appointment data will be processed by Rendevy on your behalf
• Execute a Data Processing Agreement (DPA) with Rendevy before going live with any real client data
• Not introduce any special category data (clinical records, diagnoses, payment card details) via the WhatsApp chatbot

WhatsApp and voice call opt-in compliance

• Ensure your clients have been given the opportunity to opt in to WhatsApp communications in accordance with Meta's WhatsApp Business Platform policies and applicable telecommunications law
• Ensure your clients are aware that outbound voice call reminders may also be made as part of the Service, covered by the same consent obtained during WhatsApp onboarding
• Not use the Service to send unsolicited or bulk marketing messages via WhatsApp or voice call

Account security

• Keep admin credentials confidential and not share account access with unauthorised individuals
• Notify Rendevy immediately of any suspected unauthorised access to your account

Acceptable use

• Use the Service only for legitimate appointment management purposes within the scope of your business
• Comply with all applicable UAE and international laws in your use of the Service

End-User Terms (WhatsApp & Voice)

These terms apply to clients and patients who interact with Rendevy-powered chatbots via WhatsApp or receive outbound voice call reminders.

Channel terms

The Service is provided through WhatsApp and, where enabled by your business, outbound voice calls. Your use of WhatsApp is subject to Meta's own Terms of Service and Privacy Policy in addition to these Terms.

What communications you will receive

By consenting to the Service, you agree to receive the following types of communications:

• WhatsApp messages: appointment booking confirmations, reminder notifications (24 hours and 1 hour before your appointment), cancellation confirmations, and responses to your booking-related queries
• Outbound voice calls: automated appointment reminder calls where this feature is enabled by the business you are booking with (typically 24 hours before your appointment)
• Email notifications: appointment confirmations and reminders, if you have provided your email address

You will not receive marketing messages, promotions, or unsolicited communications unrelated to your appointments via any channel.

Opt-out

Reply STOP at any time to any WhatsApp message from the chatbot to unsubscribe from all WhatsApp communications and voice call reminders. Your existing appointments will not be affected, but you will no longer receive automated reminders via any channel. To opt out of voice calls only, email privacy@curiousstack.co.

Scope of the chatbot and voice service

The Rendevy chatbot and voice call service are designed exclusively for appointment booking and management. Please do not share clinical information, diagnoses, medications, medical test results, or any sensitive personal information via WhatsApp or phone call. Such information is outside the scope of this Service and should be communicated directly with your healthcare or service provider.

Service limitations

The chatbot is AI-powered and may occasionally misunderstand requests. Voice call reminders are automated and cannot accept spoken responses. If you experience an issue, please contact the business (clinic, salon, etc.) directly via their other contact channels.

Prohibited Uses

You must not use the Service to:

• Send spam, bulk unsolicited messages, or automated bulk outreach not related to confirmed appointments
• Harvest, scrape, or collect personal data about other users of the platform
• Impersonate any person or entity, or misrepresent your identity or affiliation
• Upload or transmit malicious code, viruses, or any content designed to disrupt the Service
• Circumvent, disable, or interfere with security features of the Service
• Use the Service in violation of any applicable UAE or international law
• Process data of individuals under 18 years of age without appropriate parental consent where required by law
• Resell or sublicense access to the Service without Rendevy's prior written consent

Violation of these prohibitions may result in immediate suspension or termination of your account without refund.

Intellectual Property

Rendevy's IP

All software, designs, trademarks, and content comprising the Rendevy platform are and remain the intellectual property of Rendevy. Nothing in these Terms grants you any right, title, or interest in Rendevy's intellectual property beyond the limited licence to use the Service as described herein.

Your data

You retain full ownership of all data you introduce into the platform (client records, appointment data, business configurations). Rendevy processes this data solely to provide the Service and does not claim any ownership over it.

Upon termination of your subscription, you may request a full export of your data. Rendevy will provide this export within 30 days. After 60 days post-termination, data may be deleted in accordance with our retention schedule.

Limitation of Liability

To the maximum extent permitted by applicable UAE law:

• No liability for missed appointments — Rendevy is not liable for any appointment missed, cancelled, or miscommunicated due to technical failures, connectivity issues, or chatbot errors
• No liability for clinical decisions — Rendevy provides an appointment booking tool only. No content generated by the chatbot constitutes medical, legal, financial, or professional advice of any kind
• No liability for third-party outages — Rendevy is not liable for service disruptions caused by third-party providers including WhatsApp, Twilio, Google, or Microsoft Azure
• Limitation of damages — in no event shall Rendevy's total liability to you exceed the total subscription fees paid by you in the 3 months preceding the claim

Nothing in these Terms limits Rendevy's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UAE law.

Data Processing

Rendevy acts as a data processor on behalf of business customers (who are data controllers) for the personal data of their end-user clients. Rendevy acts as a data controller for the personal data of its own business account users (admin staff).

The processing of personal data is governed by:

• Our Privacy Policy
• The Data Processing Agreement (DPA) entered into between Rendevy and each business customer
• UAE Federal Decree-Law No. 45 of 2021 (PDPL) and applicable regulations

Business customers must execute a DPA with Rendevy prior to going live. Contact legal@curiousstack.co to obtain the DPA template.

Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless the parties mutually agree to resolve the dispute through arbitration.

Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from any competent court.

Changes to These Terms

Rendevy may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify business customers via email at least 30 days before the change takes effect
• For WhatsApp end users: notify via the chatbot for changes that materially affect their rights

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you may terminate your subscription or unsubscribe (reply STOP) before the effective date.

Version history: v1.0 — April 2026 (initial publication)

Contact

For any questions about these Terms, data processing agreements, or legal matters: